Re: Lemon Law or formal lawsuit?

I have read many complaints about people having issues with vehicles (not just GM) and problems with the Lemon Law. We had numerous issues with electrical problems with our 2004 Trailblazer. The dealer Jerry Haggerty Chevrolet was always helpful and fixed the problems.

After a year of constant electrical problems (rarely the same, but always electrical) we decided to look into the lemon law. Most people suggested using an attorney. The dealer recommended using GM Dispute Resolution with the Better Business Bureau.

People thought we were crazy to trust GM and not use an attorney. Most of these people had received extended warranties, etc. using an attorney. By following the rules and not jumping into a lawsuit, we received a new vehicle with every option we had on the old one. It cost us nothing but our time and we received a 2005 vehicle for our 2004.

I think we were rewarded for our efforts for the following reasons:

1. We worked with the system, not against it.

2. We never blamed the dealer for the maintenance issues, so they stayed on our side. We also kept the salesman in the process so he was aware of all the issues.

3. We showed respect to everyone involved. We were firm, but polite. We asked questions, never demanded answers.

4. We had very complete records from day one.

5. Instead of complaining about multiple small problems (radio, seat, navigation system, A/C, ETC.), we focused on the big picture of reoccurring electrical problems.

6. We made it clear to everyone involved that we were well informed of all laws, rules, regulations, etc. We also made it clear that if the offer was not acceptable, we would hire an attorney.

The bottom line is… If you want a fair resolution to your problems keep these words in mind: Records, Respect, and Knowledge.