Jaguar correspondence (archive)

Thank you for your response.
As intimated in my note, I am confident that the planned letter will address your issues, but in the event of any outstanding concerns, please do not hesitate to contact me.
Regards
Andrew Shaw

Andrew Shaw
Manager, Consumer Affairs
Customer Relationship Centre
ashaw1@jaguar.com

-----Original Message-----
From: Cobtree [mailto:cobtree@talk21.com]
Sent: Wednesday 22 May 2002 12:31
To: Shaw, Andy (A.D.)
Cc: dharkin1@jaguar.com
Subject: Re: JAGUAR F TYPE

Dear Mr.Shaw,

When we spoke earlier today, I was somewhat taken aback by both the tone of
your voice and condescending way in which you spoke to me. As you were doing
all the talking and giving me little chance to put forward my point of view
or feelings in this matter, I asked that we did not continue with our
fruitless conversation (if that is what you can call it) and asked that you
replied to me more fully by e-mail.

Thank you for pointing out to me that in all the 19 years of working for
Jaguar, nobody has said that you were condescending or arrogant, I too
apologise that you came across to me as being so.

Frankly, customers are not interested in excuses, they are interested in
hard facts and reasoning behind why Jaguar arrived at its decision to defer
the production of the F-Type. After all, expectations were raised, promises
were made, deposits were taken and then customers left frustrated, angry and
yes, bitter when jaguar effectively pulled the plug on the F-Type production
which may now never see the light of day.

I look forward to receiving your explanation in due course.

Yours Sincerely

Robert John Lawty MCIM, HCIMA.

Follow Ups:

Chill out! Sam 13:04 5/22/2002 (0)

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