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Re: [X] "Buh-Bye" to my Jaguar X-type (archive)

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Posted by Anthony on May 19, 2002 at 09:18:19:

In Reply to: [X] "Buh-Bye" to my Jaguar X-type posted by Jon on May 19, 2002 at 04:57:40:

I'm glad you got the Lexus. It is amazing how once you have problems, and get hung out to dry by the manufacturer, nothing matters more than reliability. I know, I've been hung out to dry by more than one German manufacturer and I also went Japanese after the experience. If the German manufacturers and American manufacturers would have taken care of their customers, Lexus, Acura and Infiniti wouldn't exist. I wish people that have continuous problems such as yourself, could use this board to organize other owners for support. If all the people that responded to the age question below could be organized to email Car and Driver, Motor Trend, Road and Track, Consumer Reports, Car and other European magazines people with continuous problems would derive considerably more protection than they have as individuals. Best of luck with the Lexus.
Just wanted you all to know that my Jag had developed two new problems in the past couple weeks. I had the trunk not closing problem, and I had a loud snapping-clicking sound coming from the shift lever area when I use the brake. The latter is some sort of shift-interlock mechanism that is acting up. I still had the vibration at 50+ mph, too, which they (the factory tech, the dealer GM, and the serivce manager)have said is just "normal road feedback".

My problems have included:
-- Leaking windshield nozzles (fixed)
-- Rocking seat (not fixed)
-- The "slipping belt noise" (went away by itself after the second drive shaft was in place for awhile)
-- The "wine glass" noise (fixed by second drive shaft)
-- Stuck passenger seat belt (not fixed - and not even offered to be fixed even after it being noticed by the service manager and general manager of the dealership on 2 test drives)
-- Trunk closing difficulties (*maybe* fixed by me snapping off the glow tag when I pulled on it)
-- Snapping sound from the gear shift lever - brake interlock mechanism (?)
-- Vibration at +50 mph (fixed with the first drive shaft replacement, reappeared with the second)
-- Rattle from the right rear passenger seat area (maybe from the speaker in the door).

Well, that was enough for me. I dumped the Jag and got a 2002 Lexus ES300 this past Friday. The Lexus dealer was even nice enough to give me a RX300 to drive for a couple days while the car I wanted was found to be already enroute to the dealership. The car is rock solid and silky smooth at any speed, no rattles, has a 6 CD in-dash player, a more powerful engine, better quality interior controls and materials, etc. and was stickered $2K less than my X. And from talking to all the doctors where I work, I won't have any trouble from the local dealer, either (Hendrick Lexus here in Charlotte). EVERY Lexus owner I've spoken to has raved about their cars and the dealership here.

Oh, I don't want you all to be surprised when you go to trade your X-type in. The best price I could get anywhere for my X was 30% off what I paid! And that's with less than 2K miles on it! Guess the word has gotten around on the X!

So, after ordering my X-type in late September and waiting until Dec. 28th for delivery (11/01 build if anyone's interested), SIX visits to the dealer for repairs totaling about 28 days, and once having to drive a Chevy S-10 pickup truck for two weeks as their loaner, I say farewell to Scott Jaguar here in Charlotte! The X was an expensive mistake! Reminded me of the 1987 Plymouth Sundance turbo I had. Had to take that puppy back to the dealer 12 times in the 13 months I owned it - and only got back 50% when I traded that piece of scrap in. Traded it for a '88 Toyota Celica. Then got a '92 Celica. Only had 1 warranty repair on either car the whole ten years I owned them. Should have stayed in the Toyota family, I guess. :-)

Oh, and something else that is more unbelievable than anything....(!!) My Lexus salesman called me a day before delivery. He told me he had called my insurance company and they have no record of my Jag! They still have me driving my previous car! So, I've been riding around without any insurance for the past 5 1/2 months! The Jag dealer didn't notify my insurance company like they should have. I called the Jag dealership and spoke with the GM (the owner's son, I think) and read him the riot act on that one! He said the business manager with whom I delt was no longer working there, and he blamed my salesman. I also told him of my new problems. As for the snapping/clicking sound out of the gearshift, he told me the old, tired line "They all do that"! Can you believe those clowns??!!

I know that some of you will wonder why I didn't go the lemon law route. I just didn't want the hassle, having to deal with the dealership even one more time, or with Jag corporate. After 5 1/2 months of driving that car, it was worth the money hit I took just to walk away from it.





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