Re: Please read (archive)

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You are justified in reevaluating your choice of an X-Type based on the unsolved problems current owners are having and the lack of demonstrated effort Jaguar is making to correct them. Several X-Type owners have said they have not had any problems with their cars, but it seems like they are a minority. As far as the scheduled maintenance is concerned, Jaguar pays for the service every 10,000 miles or once a year if the mileage is less, for the entire warranty period (4 years). BMW schedules free service based on the service indicator on board the car, which most always runs 15,000 miles, or again, once a year if you don't put that much mileage on your car, but for only 3 years (1 less than the warranty period). Lexus does pay for the first and second service, but you pay after that. Another difference in warrantees is that BMW covers all wear items (wiper blades, brake pads, etc.) within the first 3 years, Jaguar & Lexus don't.

Another important tip in deciding on a car is to evaluate the dealer's service department as carefully as you do the car. Lexus has traditionally been tops in customer satisfaction and I would expect that to be pretty consistent at most dealerships. My experience with BMW is that service is spotty. Some dealers provide excellent service, some poor. Since this is my first Jaguar, I can only comment on my dealer. I believe their work is good, but they have not been very aggressive in tracking down my problems. In a way, it might not be their fault since the service manager has told me how difficult it is to get technical advice from Jaguar. Whatever the cause, I am not at all impressed with the service.

Mike P has hit my feelings square on the head when he mentions that future buyers will be put off by the continuing customer development issues that plague the X type. To wit. I am in the market for a new car in May. I test drove a BMWXI and the X type to help me with my decision. While I realize new cars have some bugs/defects the willingness for Jaguar to let out the door cars that have not been updated with something as simple as a checkvalve for the windshield washers ,a known problem, before a customer takes delivery tells me that Ford is still not being forthright in offering the car for sale. I want a reliable car-one I don't have to take back to the dealer unless for scheduled service. (I understand the covered oil change for the x type is 10,000 miles!!I would never let it go that long. so I would end up paying $60+ dollars out of my own pocket two to three times before Jaguar would cover it.)
I never had these issues with Lexus or even Honda. Lexus covers the first service and it is very early in its service schedule.
I better end this by saying I am still looking at the x type but my gut feeling is it isn't ready for me.
Sorry this is so long.
Gene

Thanks for your continuing updates as to the ongoing changes and new models. Sadly Jaguar needs to be much more organized and forthcoming concering existing problems on their current customers' cars before they ever hope to have repeat buyers. Potential customers who monitor this forum will have a major problem trusting that Jaguar has remedied these bugs in the newly produced cars when so many existing owners have had components replaced multiple times without success, or have their service departments deny a problem exists on their car. The X-Type has the potential to be a great car. It's time for Jaguar to give it the opportunity to become that and respond to these common problems with permanent fixes.

BRG not being replaced, new jaguar racing green coming soon MAY replace emerald nothing confirmed. As you can see on earlier posts problems are being worked on and are being fixed on newer cars. Remember it is a new car and problems will be ironed out, your faith will be rewarded in your future purchases when you will find real changes. New estate looks fantastic no pictures for you yet, will be on sale early 2003..

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