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In Reply to: x type quality posted by insider on February 01, 2002 at 17:43:57:
I believe you are sincere in your enthusiasm for the X-type and the care in which you and your coworkers manufacture and assemble these cars. However, you have little control over the quality of parts you are given by suppliers and the engineers who design them. There have been many quality issues with the X-Type, most of which have been known by Jaguar for some time. Cars are still being delivered with faulty trunk locks and without check valves in the windshield washer fluid lines. On my car alone, I have had the center armrest replaced, a front suspension control arm replaced, trunk lock replaced that doesn't work any better, the check valve installed and now I'm hearing occasional whining noises from somewhere in the drivetrain.
My service department has been less than sympathic and helpful, especially with this last problem. I have written Jaguar N.A. several emails through their "myjaguar.com" website, asking for help, but have never even received an acknowledgement from them.
The X-Type has the potential to be a first class product for Jaguar. First year glitches are expected, as is a concern by Jaguar for their customers' problems. I have not had the latter, but many of the glitches. Customers will be patient waiting for the solutions to their problems if they understand that Jaguar is attentive to them and is working toward a common goal. This has not been my experience.
I was very free in recommending the X-Type to all those who asked my opinion. Not so anymore. To all those considering the purchase of an X-Type, be very cautious. Make sure your servicing dealer is very customer oriented and ask for names & phone numbers of other Jaguar owners who have their cars serviced there. Read this, and other discussion groups religiously and make note of the common problems that owners are having. Talk to the Service Manager about these potential problems and ask if he is aware of them. If he says "No", run, don't walk away. Problems can be fixed if a network of the right people exist who are interested in diagnosing and solving them. This network, at least in my case, appears not to exist.
Mike
even though x type is youngest in jaguar family, we at HALEWOOD LIVERPOOL ENGLAND. provide best quality in Jaguar except the xk range. yes folks x type better quality than s type. All x types are built with pride on merseyside, we want the x type to be the best. you are getting better quality than bmw lexus and audi. you cant believe the effort that has gone into your x type. yes minor niggles may crop up but you have a NEW car let us know whats wrong we will fix it. YOU the customer are our future and your input will reflect in future JAGUAR cars. your input makes your future purchase better and makes Jaguar the car you built and specified. All comments will be forwarded to management, i want you to have the car you want not what your dealer wants. We at liverpool want the best for you, you are the most important link in the chain, without you the x type is nothing it is YOUR car built with pride for you. We at Liverpool want you to have the best built by the best.
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