Re: x type quality (archive)

even though x type is youngest in jaguar family, we at HALEWOOD LIVERPOOL ENGLAND. provide best quality in Jaguar except the xk range. yes folks x type better quality than s type. All x types are built with pride on merseyside, we want the x type to be the best. you are getting better quality than bmw lexus and audi. you cant believe the effort that has gone into your x type. yes minor niggles may crop up but you have a NEW car let us know whats wrong we will fix it. YOU the customer are our future and your input will reflect in future JAGUAR cars. your input makes your future purchase better and makes Jaguar the car you built and specified. All comments will be forwarded to management, i want you to have the car you want not what your dealer wants. We at liverpool want the best for you, you are the most important link in the chain, without you the x type is nothing it is YOUR car built with pride for you. We at Liverpool want you to have the best built by the best.

Well thanks for the pep talk, but here in the US I have a car that rattles from either the A-pillar or dash or drivers door( or all of the above) leaking washer jets, (I was just told today about the missing check valves today from the dealership, but I have known for 2 months from this board), the recall for the rear propshaft that has been on order since 12/17 that has not arrived, your paint job that you brag on was wrecked by a detail crew that put buffer burns and scratches on the paint that you so lovingly applied, a boot latch that has been replaced twice that still does not work, lackluster attitude from the selling dealer proved by letters to both the dealership and Jaguar Cars America, (the dealership did not respond to the letter, the Corporate people responded with a offer to "detail the car" but that was part of my issues with the car). I don't care how much you people care, it's a long way from England to Charlotte North Carolina, USA. The only people I have are the dealers. I must say that at this point having owned this car for over 4 months that I will not try this again. I still have not been notified that the propshaft has arrived.

I have been met with nothing but "oh well, we have done all we can do". I should have bought a Lincoln.

The check I handed over to the dealership was the second largest I have ever tendered in my life, the first being my house. I am totally appalled by the treatment I have received to date. None of the problems that the dealership took three days to work on have been fixed except for a missing piece of interior trim. No paperwork was given to me listing the work completed, but I see you got the bill from Scott Jaguar without any delay!

I honestly love the car, but I know that a long term relationship with the vehicle will probably be impractical as the dealership has none nothing to inspire confidence in the repair of minor problems, I shudder to think of major ones in a totally new platform! The thought of another purchase from Scott Jaguar is not even a remote possibility in my mind.

As a person who loves great cars I am used to being in charge of my motoring destiny. Being told that I don�t need to remove the battery cover as it is checked during service is an insult to my intelligence. Besides, if I can�t remove it what magic to they invoke to remove it? (I moved the battery in the tray and that problem was fixed, free of charge to you!) I am used to working on my cars, but I willingly gave that up on the X-Type expecting a motivated and caring service department. I appear to be wrong.

The car is wonderful, but like any great mode of transportation that evokes passion, be it ocean liner or lowly automobile, the total life span experience is only as good as the support and maintenance it receives through feedback from operators to motivated engineers and maintenance personnel. A great car alone will not survive long without this, nor will the new customers return to become old customers.

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