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I deal with both... (archive)
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Posted by Joe on December 07, 2001 at 20:42:28:

In Reply to: How does Jag service measure up to BMW service? posted by ioNYC 25 first sports sedan on December 07, 2001 at 19:06:10:

I deal with a BMW dealer and a Jaguar dealer.
With both makes, I have dealt with good dealers and bad.

Since in the US, import dealers are independently owned, the manufactures have very little control. Not to mention if a dealer is selling a lot (like BMW and Jaguar) they are even less prone to do anything.

Upstarts like Acura, Lexus, and Infiniti had to be good to compete...and there manufactures set forth regulation from the beginning.

Anyway.... my Jaguar's service has been very good, with the exception of a work order ticket being written wrong and the wrong mirror replaced.

With BMW, similar experiences.

Joe


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