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It is not only you. When I tried to order via the toll free number I spent about 40 minutes trying to get someone on the phone and could not. (recording, recording, recording) I finally went in to the computor and ordered on the internet. No biggie, however, I would have liked to speak to someone just out of curiosity. Since I ordered the FK online, I also ordered Zaino online just to make it fair. Hopefully both will be here for this weekend. "The bitterness of poor quality lingers long after the sweetness of low price is forgotten." Wayne's Towels - For the best in MicroFiber & Detailing Supplies Our Ultimate Plush towel is now Zaino approved! | ||||