| Message: | | I just experienced one of the worst Dealer experiences of my life. My wife and I just had our third baby and I thought that now was the right time to sell my beloved '97 M3 coupe in favor of an X5. I found a great looking CPO '01 X5 4.4 at Laurel BMW in Westmont, IL with 20K miles. Test drove it Saturday evening, called Monday and negotiated the purchase price with the salesman (Chris Cole) on the phone Monday morning. The General Manager of the dealership (Patrick Womack) authorized the deal @ $31,750 at 12:45 pm and the game plan was for me to fax in my BMW NA finance app via fax and come back in the evening with my dep check, sign a few papers and drive it home that night.
At 4pm, I received a call from the salesman telling me that he had "bad news"--the car was sold. The dealership flat out sold the car from under me after we had deal! According to their story, the car had been sold at 9am that morning--ironically a full 3 hours and 45 minutes before the general manager agreed to my offer! I was given a half-hearted "I'm sorry" from the sales rep but nothing more. I have since called back to speak with the general manager and have been given the run around (he has been out of the office every time I call and has not returned any voicemails. Pat Womack must be a very busy man. Moreover, the sales rep has refused to return my calls as well. Completely unprofessional.
This has to be the one of the most unscrupulous dealerships that I have ever dealt with! Beware and stay away from this dealership and their unethical sales and management staff.
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