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| Message: | this weekend. Warning - Long Wife set up billpay last month and called to get the account number for the routing. The (offshore) call center lady told her that she wasn't sure if she had the right one, so she'd generate a new one. The charge went through fine..... Well on Friday we got a notice in the mail from them that they were cutting off our service on SATURDAY. We called them, explained the situation, and they said they'll have to research it. "oh good, so you won't cut us off?" "Well, no we won't have it resolved that quickly - but you can go to your local office and show them the transaction". Soooo... I drive over there, completely pissed. I show the guy the transaction and he goes out of his way to "extend" the cutoff and says he'll research it. I told him that if they are going to outsource their call centers, that they REALLY need to train the workers. He somewhat agrees, but is kind of dique about it. I remind him that Fios is going in all over the area, and with that level of customer service, he really won't need to worry about servicing customers anymore. His retort is "Well, Verizon won't have a local office for you to come to". I looked at him and asked "What makes you think that I really WANT to take time away from my family, burn $4/gallon gas to come over here and fix your mistake??" losers. I can't wait til the Fios gets turned up. | ||||
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