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| Message: | I used their "Buyer Protection" option on an order of memory foam that I bought from a new seller on eBay. It cost me $11 for the protection, but guaranteed me that I'd get my money back, or that they'd work to protect me and recover/refund my money if the transaction wasn't to my satisfaction. So, I paid the fee. After about 3 weeks, the foam hadn't arrived. I contacted the seller, she sent it to the wrong address. FedEx couldn't find it, because they delivered it to a building that didn't exist, so it got returned somewhere and was officially lost in their system. PayPal contacted the seller, told them that I was requesting a refund through their buyer protection program. She gave them the tracking number THAT CLEARLY SHOWED THE ITEM WAS NEVER DELIVERED, and Paypal wrote me to say the case was closed, as the seller made a good faith effort to deliver the item, and that she even had a tracking number and everything. I went around-and-around with PayPal for weeks. Never got a dime of my money back. I finally gave up and filed a claim with FedEx, who (surprise, surprise) didn't help either. So... yes, Paypal has scammed people. But... the biggest atrocity is that Paypal doesn't do a darn thing to help people who've been scammed by thieves who take money for items that don't exist and then "disappear." The thieves have to provide legitimate info to Paypal, otherwise they couldn't get their money out of the system. Yet we have hundreds of complaint e-mails from people who've been ripped off by someone through PayPal, and PayPal does nothing... so they turn to us, begging for help, and there's nothing we can do... -Steve GURU REPORTS: Unbiased, independent, practical testing and evaluation of car care products.  | ||||
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